Live Operations


About us:
Akiles is a venture-funded startup headquartered in Barcelona. Our mission is to revolutionize the way people access by allowing them to open any door being anywhere and anytime just with their smartphone. On our race to becoming the market leader we are continuously developing the best products offered as a service to our customers. Do you imagine Amazon orders with a 100% of delivery rate? What about being able to visit your next dream home by yourself, with no sales people around? Well, this is just the beginning, our software platform allows Akiles to be the main partner for those who want to build the next generation of smart properties. Want to be part of the revolution?
What we are looking for:
We are looking for 3 passionate undergraduates to join Akiles as part of the Operations Team. The live operations intern will be responsible to have the ownership of all the live operations and customer support process. Leading the relation with clients and taking care of all the problems and questions they will have while reporting it to improve the product.
· Finishing the University degree.
· Availability to work Monday to Sunday on a rotating, continuous shift, including holidays.
· Spanish and Catalan language skills, spoken and written (other languages will be an advantage).
· Good skills in MS Office, G-docs and call center equipment / software programs.
· Outstanding problem-solving skills.
· Consistently high level of attention to details
· Focused, determined and passionate: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.